Your Responsibilities
- Act as a technical expert, resolving complex service issues with effective, long-term solutions
- Guide technicians on Miele diagnostic tools, software, and service procedures
- Maintain up-to-date knowledge of Miele products, technologies, and service processes
- Support the launch and implementation of new products and innovations
- Partner with Product Support to identify product quality trends and communicate solutions
- Collaborate with Domestic Service to improve training, processes, and technician performance
- Assist with parts and accessory identification and ordering
- Create and manage work orders and service documentation with high accuracy
- Respond to internal inquiries with professionalism and efficiency
- Contribute to continuous improvement in processes, documentation, and service quality
What we are looking for
- Bilingual (French & English) – strong communication skills required
- 5–7 years of experience in residential appliance repair (field experience preferred)
- Strong technical knowledge of:
- Electrical and electronic systems
- Refrigeration
- Mechanical troubleshooting
- Networking basics
- Experience with CRM/ERP systems and service tools (preferred)
- High attention to detail, organization, and problem-solving ability
- Ability to manage multiple priorities in a fast-paced environment
- Experience with Miele products is an asset
