Your Responsibilities
- Support and provide installation and validation support of Professional products
- Provide in-servicing on the proper use and care of all Professional product
- Provide and support of preventative maintenance tasks on all Professional products
- Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets.
- Complete all warranty & service call, validation and installation documentation in an accurate and timely manner.
- Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
- Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures
- Mentor other Field Service Representatives in the proper repair of Professional products
- Assist in display and trade show set up and support, as assigned
- Assist Technical Support with telephone support, as needed
- Contribute to the continuous improvement of technical documentation and technical resources
- Promote teamwork and a positive work environment with all employees
- Adherence to Miele Service Excellence Policy
What we're looking for
- Up to 75% overnight travel possible
- A valid driver's license
- High school diploma or general education degree (GED)
- Strong understanding of basic plumbing and electromechanical skills recommended
- Good computer skills with knowledge of Microsoft Office
- Ability to apply concepts of basic math
- Ability to read, write and comprehend instructions, correspondence, and memos in English
- Ability to multi-task
- Ability to work professionally with colleagues and be a team player
- Must be a self-motivated, customer-oriented person with excellent communication skills
Physical Requirements
- Ability to sit, walk and crawl occasionally
- Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
- Ability to use hands repetitively and power/simple grasp constantly
- Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
- Physical ability to lift, pull and push products up to 100 pounds frequently
- Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
- Ability to carry items up to 6 feet occasionally
- Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate
Working Conditions
- May occasionally walk on slippery or uneven surfaces
- May have exposure to dust, gas, fumes or chemicals
- On occasion, may use special visual or auditory protective equipment
- Will occasionally climb stairs and work off elevated surfaces
- Frequently work with bio-hazards
The salary range for this position is $65,000 to $75,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
- Comprehensive health, dental and vision insurance
- Wellness discounts on medical premiums
- 100% covered life and long-term disability insurance
- 401k with company match
- PTO + holidays
- Discounted gym membership
- Generous Employee Purchase Program
- Wellness and volunteer programs
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
