The Dealer Support Coordinator is responsible for providing operational and administrative support to Miele’s dealer network and internal sales teams. This role ensures accurate order processing, timely communication, and effective coordination across departments to support dealer satisfaction and business objectives.
Your Responsibilities
- Process, review, and manage dealer orders in internal systems (e.g., SAP), ensuring accuracy and completeness.
- Validate order details including pricing, product availability, and delivery requirements
- Coordinate order changes, corrections, and cancellations as needed
- Respond to inquiries in a timely and professional manner
- Investigate and resolve order discrepancies, missing information, and system-related issues, and escalate issues as appropriate and ensure resolution
- Support with tracking, return order management.
- Collaborate with internal teams including Sales, Logistics, Transportation, to ensure seamless order fulfillment
- Any other linked responsibilities within sales back office
What We're Looking For
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical-thinking abilities
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Experience with SAP or similar ERP systems preferred
- Ability to de-escalate irate situations and maintain customer service levels
- Must be self-motivated and customer-oriented
- Ability to work collaboratively within the team
Working Conditions
Office-based hybrid role with regular interaction across internal departments and external dealer partners. Standard business hours with occasional need for flexibility based on business demands
The salary range for this position is $50,000 to $57,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
- Comprehensive health, dental and vision insurance
- Wellness discounts on medical premiums
- 100% covered life and long-term disability insurance
- 401k with company match
- PTO + holidays
- Discounted gym membership
- Generous Employee Purchase Program
- Wellness and volunteer programs
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
