The Position
Currently we have an opening within our Service Team for a Service Technician who is customer focused and self-motivated to work with our team in Brisbane.
Reporting into the Senior Service Technician your responsibilities would include:
- Carrying out quality field service repairs at the customer’s premises
- In conjunction with Call Planner optimise allocated workload to accommodate over-runs and minimise unproductive time
- Handle and resolve customer complaints in the field within company guidelines relevant to the position
- Ensure the accurate and timely completion of necessary tasks – triaging jobs, ordering & receipting parts, closing jobs appropriately, rescheduling tasks etc
- Ensure van stock is controlled in line with requirements
You will bring to the role:
- Cert III Appliance servicing with restricted electrical (disconnect/reconnect) endorsement or higher electrical qualification along with a current practicing licence.
- Gas Licence advantageous
- Current white goods and appliances experience will be an advantage
- A sound technical knowledge of domestic appliances incorporating the ability to diagnose and rectify faults through effective problem-solving skills
- Skilled in the proper use of tools, equipment and gauges to ensure optimal use.
- Excellent communication skills, both written and verbal
- A genuine enjoyment of meeting and interacting with new customers
- A clean current driver’s license.
- Ability to drive to varying locations within Brisbane
- Work with set organisational targets (KPIs)·
What we offer:
- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Participation in our great Employee Reward and Recognition Program Miele Moments
- Access to EAP Support Services
- Training, coaching and development from an experienced service team
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team
