Exciting opportunity to join a dynamic and collaborative team and work with premium, globally renowned products and appliances
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Are you looking to join a globally recognised brand selling premium products?
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Do you love consulting with customers to find their best product solution?
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Are you looking for a company where you feel valued and supported?
The ideology of “Immer Besser” (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.
Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.
The Position:
Located at our beautiful, new Canberra location, this position will be suited to someone who loves working with people, customers and being part of a premium retail brand.
This will be a full-time position working 37.5 hours per week. The Centre trades Monday to Sunday.
Responsibilities:
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Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
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Ensure showroom and equipment are clean and in line with Miele display standards
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Support the in house Culinary Team with the coordination of cooking classes
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Continually learn and improve on product knowledge in order to offer best solutions to customers
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Assist with telephone enquires and general administration duties
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Assist with trading nights, product training sessions and showroom events
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Active participation in the customer engagement framework
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Achieve and exceed team based targets & KPIs
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Actively demonstrating and supporting the Miele Values in everyday work
About You:
As the successful candidate you will have:
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Experience delivering world class customer service standards with a consultative approach
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Ability to work and succeed in a team environment
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Ability to resolve customer enquiries and potential conflicts in a professional manner
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Can thrive in fast paced, high pressure situations
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Adaptable and ability to think quickly on your feet to provide solutions to customers
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Possess excellent communication skills
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Intermediate knowledge of systems including MS Excel and CRM software
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Desire to continually learn and improve on product knowledge in order to advise our customers
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Availability to work on a rotating roster, between Mon-Sun, during the business hours of 9:00am-5:30pm, and until 9pm on some Fridays.
What we offer:
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Generous staff discounts on our beautiful & premium products
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Access to Miele’s free annual health checks
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Participation in our great Employee Reward and Recognition Program Miele Moments
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Access to EAP Support Services
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Training, coaching and development from an experienced Centre Manager
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Career development opportunities from a company who supports growing from within
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Opportunity to join a fantastic workplace culture and team
The values we nurture at Miele:
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We take it on and make it happen
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We act as leaders
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We help others to be successful
If you are a consultative salesperson, enjoy being challenged and are continually striving to improve your skills and knowledge and help improve others, please apply now!
