About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
At Miele, quality is at the heart of everything we do — not just in our products, but in how we work together. Our Finance team plays a critical role as a trusted business partner, supporting decision-making, strengthening internal controls, and driving continuous improvement across the organisation.
This role sits within our Accounts Receivable function and will be a key contributor during an exciting period of change, including the implementation of SAP S/4HANA. You’ll work closely with the Accounts Receivable Manager, Finance leaders, and key internal stakeholders to help optimise working capital and deliver a seamless customer experience.
As an Accounts Receivable Specialist, you will be responsible for managing customer accounts end-to-end, with a strong focus on credit risk, collections, and reconciliation. Key responsibilities include:
- Proactively managing credit risk by reviewing customer credit profiles, completing risk checks, and monitoring high-risk accounts
- Driving effective collections activities to reduce debtor balances while meeting agreed KPIs and maintaining strong customer relationships
- Investigating and resolving disputed invoices, payment discrepancies, and customer queries in a timely manner
- Performing account reconciliations, processing credits, returns, and adjustments to ensure accurate debtor ledgers
- Partnering with Banking, Customer Contact Centre, and Business Partners to support accurate payment allocation and issue resolution
- Preparing regular reporting on accounts receivable performance and risk exposure
- Providing team support, mailbox management, and ad-hoc assistance as required, including during the SAP S/4HANA implementation
What We Are Looking For
Must-have skills and experience:
- Strong working knowledge of accounts receivable, credit control, and collections processes
- Excellent problem-solving and negotiation skills, with a customer-focused mindset
- High attention to detail and ability to manage competing deadlines
- Strong communication skills with the ability to engage internal and external stakeholders
- Experience working with ERP systems (SAP experience highly regarded)
Nice to have:
- Exposure to system implementations or process improvement initiatives
- Experience preparing AR or debtor reporting for business stakeholders
- Confidence working with external debt collection agencies
Our Benefits
We offer a supportive and inclusive workplace with benefits designed to help you thrive, including:
- Flexible working hours
- Personal development and career progression opportunities
- Employee discounts on Miele products
- Access to wellbeing programs, including EAP support and annual flu vaccinations
